Very impressive customer service from Hi-Tec and Trespass in Stephens Green shopping centre.
As I’m not a great lover of trudging about in the winter rain, muck and mire I only confirmed a leak problem with my Hi-Tec boots well after the normal 12 month warranty expired.
Since the boots were well out of warranty I contacted Hi-Tec directly to explain the problem. They were sympathetic and suggested I approach the shop where I had bought them as a first step. Trespass in Stephens Green shopping centre swapped them for another pair of my choice to the same value without hesitation. Great customer service! Thank you!